Refund and Cancellations Policy

Giddy Kippers’ understands that sometimes plans change and that it may become necessary to amend or cancel your booking. Our refund and cancellation policy details any cancellation fees that may be due and payable or if any refunds would be due. Our refund and cancellations policy applies to all our bookings.

1. All sessions purchased are non-refundable.
2. Amendments for pre-booked sessions can be made with a minimum of 48 hrs notice prior to the start time of the original pre-booked play session. Our transfer policy applies in all circumstances. Bookings transferred within the minimum of our 48hr notification policy can transfer and re-book a play session within 6 months of the transfer date.

1. A £50 non refundable deposit will confirm your party booking.
2. The remaining balance will depend on the number of confirmed guests and needs to be paid 24 hours before the party, so that we can prepare and cook the correct amount of food for number of children attending.
3. Balance is payable online, or in person.
4. No refund will be authorised for cancellation. However, it will be possible to reschedule the party, subject to availability and at minimum of 3 weeks before the booked party date.
5. Rescheduling the party at least 3 weeks before party date is free and can be changed by managing your booking.
6. Rescheduling less than 3 weeks from party date will incur a £25 admin charge.
7. Rescheduling will not be possible with less than 48 hours notice of the scheduled party time.

It is very rare for us to have to cancel a booking, but sometimes we are forced to due to circumstances that are beyond our control. For cancellation due to reasons beyond our control, (except for weather, please see below) a full refund of any monies paid including any booking fee will be provided. For example, but not exclusively; equipment breakdown, staff shortages or any other reason.

1. Giddy Kippers will not be liable for any failure or delay in our obligations where that failure or delay is from a cause is beyond our reasonable control. Such causes include, but not limited to: traffic, power failure, industrial action, civil unrest, fire, explosion, flood, storms, earthquakes, acts of war, governmental action, epidemic, pandemic or other natural disasters or anything else beyond our control.
2. If Giddy Kippers has to cancel due to Force Majeure, providing that you have only paid your deposit, it will be transferable to a date within 12 months of your original booking date. If you have paid in full, we will allocate any payments already made to a new booking. We cannot refund the money already paid, it must be allocated to a new booking within 12 months of the original booking date.
3. Party costumes, characters, face painters, party entertainers will need to have their own public liability insurance so must be preauthorised by the management in advance.
4. The party will last for 2 hours. All party guests must leave the party room at the end of the party time. Any additional time in the centre will be charged for.
5. Rules of play and terms & conditions apply at all times. 
6. By receiving the confirmation email, or by ticking the waiver box on the booking form, you agree to abide by the above mentioned terms and conditions of Giddy Kippers.