FAQ’s

Due to the current situation we prefer to take payment by Debit or Credit Card now. This is to keep contact to a minimum, in line with government guidelines.

Unfortunately we now have to adhere to strict guidelines on our capacity levels, every person inside the building counts towards our totals and we will be keeping our capacity at a reduced number. We wish we didn’t have to but with only 100 people permitted in the building we have to charge for every person in order for the business to be in any way sustainable.

Although it may look great fun for you too, adults aren’t allowed to play on the frame and definitely not down the slides. You can assist your toddler in their designated section or play with them in the football area if the capacity allows. 

Please note all bookings are final and cannot be refunded. In exceptional circumstances, bookings can be amended no less than 48 hours prior to your visit.

Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. Giddy Kippers staff are around to help make your visit enjoyable.

In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.

Cameras can be used at Giddy Kippers. However, we ask that you be mindful of other cus-tomers and their privacy. Photos may only be taken of your children and guests.

Comfortable clothes, ideally long sleeved tops and long trousers or leggings should be worn. Socks MUST be worn at all times on the play-frames by both children and adults. Please remove all loose jewellery and items from pockets too for your safety. 

Our insurance only covers children up to and including 11 years with adult supervision. Unfortunately some of our play facilities aren’t designed for older children and as children grow in size they pose an increased risk to toddlers and small children.

Yes of course, and if you would like to go somewhere more private, just ask a member of staff.

Yes absolutely, We have an extensive menu and can cater for all allergies and dietary requirements, please just ask a member of our kitchen team for more information.

Yes, we have them in the accessible toilet as well as the boys and girls toilets. 

No, like all cafes/restaurants we don’t allow food from outside the premises to be brought into the centre. We have an extensive menu and can cater for all allergies and dietary requirements, please just ask a member of our kitchen team for more information.

Once your invitation replies come back you need to compile a guest list. We will give you one to complete when you book the party or you can download it from the website.
You then need to come in the day before the party (at the latest) with your final list. The balance is also payable at this point. Please let us know of any special food requirements or allergies when you come in with your list.

Yes we have a minimum of 10 and a discretionary maximum of 25 guests.

We will have everything prepared for you so just 10 to 15 minutes before will be fine. Unless you have a morning party the booking before you may still be in the room if you arrive too early

Yes, we will reserve a table in front of your party room for you

Absolutely, just let your party host know and she / he will arrange it for you.

Yes, just let us know how many when you bring in your list of names

No problem at all, just let us know in advance and we can arrange alternatives.

We will certainly do our best to cater for children with special requirements although if the allergy is severe we would recommend that the parent of the child with the allergy contacts us direct to discuss.

Yes please bring a birthday cake suitable for the number of children in the party (or a small cake and some mini rolls as an alternative) We will cut the cake, wrap it in napkins and put it in the party bags. We have lots of candles here so unless you have particular favourites don’t worry about bringing any with you.

Yes of course, just let us know, we usually suggest musical bumps and statues but we’re open to suggestions. If you’d like to play pass the parcel please bring your own wrapped parcel with you, it’s also a good idea to bring some small gifts for additional prizes.

Yes we have a music system and CDs in each room but if you’d like to bring a favourite CD with you that’s fine.

An older child can supervise in the toddler area but for health and safety and insurance reasons we can’t allow a child over the height limit but under 18 into the equipment.

Yes of course, each party bag has 3 toys and a small bag of haribo sweets but if you would like to bring extras please just let your party host know on arrival.