Just a few questions we’ve been asked before
Why do we ask customers to book in advance?
All bookings should be made in advance in order that we can manage our capacity.
If we have spare capacity during a session, you may be able to pay on arrival but this is obviously on a first come first served basis and cannot be guaranteed.
Once you have registered on our system, future bookings will be much more speedy.
We now have fixed time play sessions to allow us to manage capacity. You can also order food through your phone or tablet.
How do I pay at Giddy Kippers?
We prefer to take payment by Debit or Credit Card now. This is to keep contact to a minimum, it also ensures us to provide a speedy and efficient service.
Why do we charge for adults and non playing children?
Unfortunately we now have to adhere to strict guidelines on our capacity levels, every person inside the building counts towards our totals and we will be keeping our capacity at a reduced number. We wish we didn’t have to but with rising costs of utilities, food, staffing etc we have to charge for every person in order for the business to be in any way sustainable. We think that a nominal £1 fee during the week and £2 at weekends seems fair. Especially when considering the aforementioned rising costs.
Can adults use the play facilities?
Although it may look great fun for you too, adults aren’t allowed to play on the frame and definitely not down the slides. You can assist your toddler in their designated section or play with them in the football area if the capacity allows.
Please note all bookings are final and cannot be refunded. In exceptional circumstances, bookings can be amended no less than 48 hours prior to your visit.
Who supervises the children?
Parents/guardians must supervise their children at all times. Please inform your older children of the basic rules of play to ensure a comfortable and safe visit for all. Please pay specific attention to ensure older children do not play in the specific baby and toddler areas. These are clearly labelled. Giddy Kippers staff are around to help make your visit enjoyable.
In line with the local EHO and our public liability insurance, adults are not permitted to leave the centre whilst their children are playing. One adult (per family group), who is 18 years or over must be present in the centre at all times.
Can I take photos of my children?
Cameras can be used at Giddy Kippers. However, we ask that you be mindful of other cus-tomers and their privacy. Photos may only be taken of your children and guests.
What clothing should be worn for a play session at Giddy Kippers?
Comfortable clothes, ideally long sleeved tops and long trousers or leggings should be worn. Socks MUST be worn at all times on the play-frames by both children and adults. Please remove all loose jewellery and items from pockets too for your safety.
What age is Giddy Kippers Play Centre suitable for?
Our insurance only covers children up to and including 11 years with adult supervision. Unfortunately some of our play facilities aren’t designed for older children and as children grow in size they pose an increased risk to toddlers and small children.
Can I breastfeed my child?
Yes of course, and if you would like to go somewhere more private, just ask a member of staff.
Do you cater for allergies?
Yes absolutely, We have an extensive menu and can cater for all allergies and dietary requirements, please just ask a member of our kitchen team for more information.
Do you have a baby changing area?
Yes, we have them in the accessible toilet as well as the boys and girls toilets.
Can we bring our own food with us?
No, like all cafes/restaurants we don’t allow food from outside the premises to be brought into the centre. We have an extensive menu and can cater for all allergies and dietary requirements, please just ask a member of our kitchen team for more information.
What do I need to do before the party?
Once your invitation replies come back you need to compile a guest list. We will give you one to complete when you book the party or you can download it from the website.
You then need to come in the day before the party (at the latest) with your final list. The balance is also payable at this point. Please let us know of any special food requirements or allergies when you come in with your list.
Is there a minimum or maximum number of guests?
Yes we have a minimum of 10 and a discretionary maximum of 25 guests.
How soon before the party do I need to arrive?
We will have everything prepared for you so just 10 to 15 minutes before will be fine. Unless you have a morning party the booking before you may still be in the room if you arrive too early
Will there be a table reserved for me?
Yes, we will reserve a table in front of your party room for you
Can I set up a tab at the café for drinks and or food?
Absolutely, just let your party host know and she / he will arrange it for you.
I have guests who are vegetarian, can you cater for them?
Yes, just let us know how many when you bring in your list of names
I have guests who can only eat halal food, is this a problem?
No problem at all, just let us know in advance and we can arrange alternatives.
I have a guest with a food allergy, can you cater for them?
We will certainly do our best to cater for children with special requirements although if the allergy is severe we would recommend that the parent of the child with the allergy contacts us direct to discuss.
Do I need to provide my own cake?
Yes please bring a birthday cake suitable for the number of children in the party (or a small cake and some mini rolls as an alternative) We will cut the cake, wrap it in napkins and put it in the party bags. We have lots of candles here so unless you have particular favourites don’t worry about bringing any with you.
Can we play party games?
Yes of course, just let us know, we usually suggest musical bumps and statues but we’re open to suggestions. If you’d like to play pass the parcel please bring your own wrapped parcel with you, it’s also a good idea to bring some small gifts for additional prizes.
Is there music in the party room?
Yes we have a music system and CDs in each room but if you’d like to bring a favourite CD with you that’s fine.
Can my older child come along to supervise his/her brother or sister?
An older child can supervise in the toddler area but for health and safety and insurance reasons we can’t allow a child over the height limit but under 18 into the equipment.
Can I bring additional items to put in the party bags?
Yes of course, each party bag has 3 toys and a small bag of haribo sweets but if you would like to bring extras please just let your party host know on arrival.